Warranty Information

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Stick Warranty

Bauer offers a 30-day limited North American Warranty on composite  sticks. If a claim is submitted within 30 days of purchase, Bauer Hockey  will provide a one-time replacement of your player or goalie composite stick if damaged due to a manufacturer defect. 

To process your claim, you must present both your original receipt from an authorized Bauer dealer and the white serial number sticker affixed  to the original receipt. Hand-written receipts and banking statements  will not be accepted. Please keep a photocopy of your receipt for your  records. Warranty claims without the required information will not be  processed.

Note: There is no warranty for wood or  foam core sticks or replacement blades. Please also note, that warranty  will be voided, if the composite stick has been used on concrete or  asphalt.

Non-Stick Warranty

Please review the warranty table below for applicable warranty  periods for each product. If your purchase is within the warranty  parameters noted in the table, and you have purchased from a local  retailer, you should contact the retailer, where they will be happy to review your claim and guide you through any next steps. 

Please note that in order to be eligible for a warranty claim, you must present your original receipt to the retailer. Your retailer will not be able to process your claim without a valid proof of purchase. 

Please  note that warranty claims are for for any defects in workmanship within  the time frame specified for the item you purchased. Bauer is not  responsible for damages or abrasions to any equipment, as a result of  playing the sport. Valid warranty claims will result in a one-time  replacement.

CATEGORY  BAUER WARRANTY    

Skates (Player/Goal)   90 days     

Roller hockey skates  90 days     

Street hockey protective   30 days     

Holders/Chassis   1 year     

Runners  90 days     

Cowlings  1 year  

 Helmets 1 year   Wires - purchased alone 90 days    

Clear Visors  90 days    

Player Protective  90 days    

Goal Protective  90 days    

Goalie masks  1 year    

Goalie cages  90 days    

Goal pads regular  90 days    

Hyperlite/Ultrasonic pads/Mach pads  120 days    

Bags  90 days   

Apparel 30 days   

Training 90 days 

The consumer’s proof of purchase must accompany all claims. CCM reserves the right to repair or replace, at our option, any product determined to be defective. CCM will warrant products that have been repaired, provided the repairs were performed at its factory or at an authorized repair depot. If, in CCM’s determination, product failure is due to accident, abuse, negligence or abnormal use, the product will not be covered by this or any other warranty. This warranty is expressly declared to be given in lieu of all other warranties expressed or implied on CCM’s part. No person is authorized to give an additional warranty in connection with the sale of CCM products. Professional, NHL, CHL, ECHL, USHL, AHL and university or college team sales are excluded from this warranty.

BY USING THE PRODUCT, YOU AGREE TO BE  BOUND BY ALL THE TERMS OF THIS LIMITED WARRANTY. BEFORE USING THE  PRODUCT, PLEASE READ THIS LIMITED WARRANTY CAREFULLY. IF YOU DO NOT  AGREE TO THE TERMS OF THIS LIMITED WARRANTY, DO NOT USE THE PRODUCT.  RETURN THE PRODUCT TO THE DEALER OF PURCHASE. SEE THE DEALER’S RETURN  POLICY FOR DETAILS AND/OR ADDITIONAL RETURN REQUIREMENTS.

TRUE SPORTS WILL PROVIDE A ONE-TIME REPAIR OR REPLACEMENT WITHIN 30 DAYS FROM  THE ORIGINAL DATE OF PURCHASE (“WARRANTY PERIOD”) FOR ONE PIECE STICK,  COMPOSITE SHAFT, OR REPLACEMENT BLADE BREAKAGE THAT OCCURS DURING NORMAL  PLAYING CONDITIONS PROVIDED THE FOLLOWING CONDITIONS ARE MET:

1. THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED TRUE SPORTS DEALER.
2. THE ORIGINAL PURCHASER RETAINS A PROOF OF PURCHASE (RECEIPT) FROM THE ORIGINAL TRANSACTION.
3. THE WARRANTY CLAIM IS MADE WITHIN THE APPLICABLE WARRANTY PERIOD.
4. THE PRODUCT WAS NOT GRATUITOUSLY  ABUSED, ALTERED, DEFACED, OR OTHERWISE NEGLIGENTLY DAMAGED, INCLUDING  PROLONGED EXPOSURE TO INCLEMENT WEATHER.
5. THE RETURN WAS HANDLED PROPERLY PER THE TRUE SPORTS RETURN PROCESS AS OUTLINED BELOW:

*ONE PIECE STICK, SHAFT, COMPOSITE BLADE LIMITED WARRANTY EXCLUSIONS:

• COSMETIC ISSUES SUCH AS CHIPS, DINGS, SCRATCHES, GRIP WEAR ARE NOT COVERED BY THE LIMITED WARRANTY POLICY.
• PROMOTIONAL OR DEMO PRODUCTS (EX. FREE PRODUCT / CAMP GIVEAWAY / DEMOS, ETC.)
• USED / PRE-OWNED PRODUCTS
• PRODUCTS SOLD AS PRO STOCK

TRUE SPORTS WILL PROVIDE A ONE-TIME REPAIR OR REPLACEMENT WITHIN 90 DAYS FROM  THE ORIGINAL DATE OF PURCHASE (“WARRANTY PERIOD”) FOR HOCKEY GLOVES,  PROTECTIVE EQUIPMENT (SHOULDER PAD, ELBOW PADS, ETC.), BAGS, AND APPAREL  AGAINST NON-CONFORMANCE FROM TRUE WORKMANSHIP SPECIFICATIONS THAT  OCCURS DURING NORMAL USE, PROVIDED THE FOLLOWING CONDITIONS ARE MET:

1. THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED TRUE SPORTS DEALER.
2. THE ORIGINAL PURCHASER RETAINS A PROOF OF PURCHASE (RECEIPT) FROM THE ORIGINAL TRANSACTION.
3. THE WARRANTY CLAIM IS MADE WITHIN THE APPLICABLE WARRANTY PERIOD.
4. THE PRODUCT WAS NOT GRATUITOUSLY  ABUSED (EX. RIPPED, CUT, TORN), MISUSED, DAMAGED BY NEGLECT, INCLUDING  PROLONGED EXPOSURE TO INCLEMENT WEATHER.
5. THE PRODUCT WAS NOT MODIFIED OR ALTERED, INCLUDING ANY REPAIR DONE OUTSIDE OF TRUE CUSTOMER SERVICE.
6. ANY STATED CARE INSTRUCTIONS LISTED ON THE PRODUCT OR PACKAGING WERE FOLLOWED
7. THE RETURN WAS HANDLED PROPERLY PER THE TRUE SPORTS RETURN PROCESS AS OUTLINED BELOW:

*GLOVES, PROTECTIVE, BAGS, APPAREL LIMITED WARRANTY EXCLUSIONS:

• PROMOTIONAL OR DEMO PRODUCTS (EX. FREE PRODUCT / CAMP GIVEAWAY, DEMOS, ETC.)
• USED / PRE-OWNED PRODUCTS

GOALIE PADS, BLOCKERS & CATCHERS

GOALIE PADS, BLOCKERS & CATCHERS  ARE WARRANTED AGAINST MANUFACTURING DEFECTS AND WORKMANSHIP UNDER NORMAL  USE AND MAINTENANCE FOR A PERIOD OF NINETY (90) DAYS FRMO THE DATE OF  SALE TO THE CONSUMER WHEN USED AS INTENDED UNDER NORMAL USE AND WITHOUT  ALTERATIONS.

TRUE SPORTS WILL PROVIDE A ONE-TIME REPAIR OR REPLACEMENT WITHIN 12 MONTHS FROM  THE ORIGINAL DATE OF PURCHASE (“WARRANTY PERIOD”) FOR HOCKEY HELMETS  AGAINST NON-CONFORMANCE FROM TRUE WORKMANSHIP SPECIFICATIONS THAT OCCURS  DURING NORMAL USE, PROVIDED THE FOLLOWING CONDITIONS ARE MET:

1. THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED TRUE SPORTS DEALER.
2. THE ORIGINAL PURCHASER RETAINS A PROOF OF PURCHASE (RECEIPT) FROM THE ORIGINAL TRANSACTION.
3. THE WARRANTY CLAIM IS MADE WITHIN THE APPLICABLE WARRANTY PERIOD.
4. THE PRODUCT WAS NOT GRATUITOUSLY  ABUSED (EX. RIPPED, CUT, TORN), MISUSED, DAMAGED BY NEGLECT, INCLUDING  PROLONGED EXPOSURE TO INCLEMENT WEATHER.
5. THE PRODUCT WAS NOT MODIFIED OR ALTERED, INCLUDING ANY REPAIR DONE OUTSIDE OF TRUE CUSTOMER SERVICE.
6. ANY STATED CARE INSTRUCTIONS LISTED ON THE PRODUCT OR PACKAGING WERE FOLLOWED
7. THE RETURN WAS HANDLED PROPERLY PER THE TRUE SPORTS RETURN PROCESS AS OUTLINED BELOW:

* HELMET LIMITED WARRANTY EXCLUSIONS:

• PROMOTIONAL OR DEMO PRODUCTS (EX. FREE PRODUCT / CAMP GIVEAWAY, DEMOS, ETC.)
• USED / PRE-OWNED PRODUCTS

CUSTOM SKATE ORDER POLICY:

DUE TO THE CUSTOM NATURE OF THE  PRODUCT, ALL CUSTOM SKATE ORDERS BECOME FINAL AND NO CHANGES WILL BE  PERMITTED AFTER 24 HOURS OF THE ORDER BEING SUBMITTED.

CUSTOM SKATE GUARANTEE:
DUE  TO THE 100% CUSTOM NATURE OF OUR PRO CUSTOM SKATE, SCANNED FOR YOUR  INDIVIDUAL FOOT AND PROUDLY HANDCRAFTED IN CANADA, TRUE HOCKEY DOES NOT  OFFER A MONEY BACK GUARANTEE. IF THE CUSTOMER IS NOT SATISFIED WITH THE  FIRST PAIR, WE WILL ATTEMPT TO ADJUST THE SKATES USING A SERIES OF  FITTING TECHNIQUES. SHOULD THE CUSTOMER REMAIN UNSATISFIED AND BOTH  PARTIES HAVE DETERMINED THAT ALL MEANS HAVE BEEN TAKEN TO ADJUST THE  CUSTOM FIT, TRUE HOCKEY WILL MAKE A SECOND PAIR AT NO CHARGE TO THE  CUSTOMER. THE CUSTOMER IN THIS CASE WILL BE RESPONSIBLE FOR SHIPPING THE  SKATES BACK TO TRUE HOCKEY AND ALL RELATED CHARGES WILL BE THE  RESPONSIBILITY OF THE CUSTOMER. TRUE HOCKEY WILL COVER ALL COSTS  ASSOCIATED WITH BUILDING THE NEW PAIR AND SHIPPING THEM BACK TO THE  CUSTOMER.

6 MONTH MANUFACTURER’S WARRANTY:
IF  WITHIN THE FIRST 6 MONTHS OF USE YOUR BOOTS SUSTAIN ANY BREAKDOWN OR  DAMAGE NOT CAUSED BY REGULAR GAME USE, TRUE HOCKEY WILL FIX THE DAMAGE.  THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING CHARGES.

1 YEAR MANUFACTURER’S WARRANTY ON BLADES & HOLDERS:
IF  WITHIN THE FIRST 12 MONTHS OF USE YOUR TRUE HOLDER OR STEEL BLADE  SUSTAIN BREAKAGE NOT CAUSED BY REGULAR GAME USE, TRUE HOCKEY WILL  REPLACE THEM AT NO CHARGE. THE CUSTOMER IS RESPONSIBLE FOR RETURN  SHIPPING CHARGES.

OUTSIDE WARRANTY REPAIRS:
AT  TRUE HOCKEY WE STAND BEHIND OUR PRODUCT AND THEREFORE WE WILL FIX ANY  ISSUE THAT ARISES WITH YOUR BOOTS OUTSIDE OF THE WARRANTY PERIOD. THE  CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING IN BOTH DIRECTIONS  PLUS A FEE FOR THE REPAIR. PLEASE CONTACT THE TRUE HOCKEY SERVICE TEAM  BY EMAIL AT customskateinfo@truetempersports.com PRIOR TO SHIPPING FOR A  REPAIR QUOTE.
ANY SKATES/BOOTS  THAT ARE SHIPPED TO TRUE HOCKEY NEED TO BE CLEARLY MARKED “WARRANTY  REPAIR” ON THE SHIPPING PACKAGE OR CUSTOMS CLEARING CHARGES MAY APPLY.   ANY CUSTOMS CLEARING CHARGES WILL BE THE RESPONSIBILITY OF THE CUSTOMER.

TRUE SPORTS WILL PROVIDE A ONE-TIME  REPAIR OR REPLACEMENT WITHIN 90 DAYS FROM THE ORIGINAL DATE OF PURCHASE  (“WARRANTY PERIOD”) FOR STOCK SKATE BOOT DAMAGE THAT OCCURS DURING  NORMAL PLAYING CONDITIONS.
TRUE  SPORTS WILL PROVIDE A ONE-TIME REPAIR OR REPLACEMENT WITHIN 12 MONTHS  FROM THE ORIGINAL DATE OF PURCHASE (“WARRANTY PERIOD”) FOR STOCK SKATE  HOLDER, RUNNER, CHASSIS DAMAGE THAT OCCURS DURING NORMAL PLAYING  CONDITIONS.

THESE WARRANTIES WILL BE HONORED PROVIDED THE FOLLOWING CONDITIONS ARE MET:

1. THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED TRUE SPORTS DEALER.
2. THE ORIGINAL PURCHASER RETAINS A PROOF OF PURCHASE (RECEIPT) FROM THE ORIGINAL TRANSACTION.
3. THE WARRANTY CLAIM IS MADE WITHIN THE APPLICABLE WARRANTY PERIOD.
4. THE PRODUCT WAS NOT GRATUITOUSLY  ABUSED (EX. RIPPED, CUT, TORN), MISUSED, DAMAGED BY NEGLECT, INCLUDING  PROLONGED EXPOSURE TO INCLEMENT WEATHER.
5. THE PRODUCT WAS NOT MODIFIED OR ALTERED, INCLUDING ANY REPAIR DONE OUTSIDE OF TRUE CUSTOMER SERVICE.
6. ANY STATED CARE INSTRUCTIONS LISTED ON THE PRODUCT OR PACKAGING WERE FOLLOWED
7. THE RETURN WAS HANDLED PROPERLY PER THE TRUE SPORTS RETURN PROCESS AS OUTLINED BELOW:

*STOCK SKATE LIMITED WARRANTY EXCLUSIONS:

• PROMOTIONAL OR DEMO PRODUCTS (EX. FREE PRODUCT / CAMP GIVEAWAY, DEMOS, ETC.)
• USED / PRE-OWNED PRODUCTS

BULK DISCOUNTED PURCHASES UNDER THE  TEAM SALES PROGRAM AND SALES TO SENIOR COMPETITIVE, PROFESSIONAL OR SEMI  PROFESSIONAL, JUNIOR AND COLLEGE/UNIVERSITY LEVELS ARE NOT COVERED  UNDER OUR 30 DAY ONE TIME REPLACEMENT PROGRAM BUT MAY BE COVERED UNDER  SOME CIRCUMSTANCES SUCH AS CONFIRMED MANUFACTURING DEFECTS.
TO  ENQUIRE ABOUT THE POSSIBILITY OF REPLACING A BROKEN PRODUCT UNDER THESE  CIRCUMSTANCES, CONTACT TRUE TEMPER SPORTS DIRECTLY BY SENDING AN EMAIL  TO THE FOLLOWING EMAIL ADDRESS: teamwarranty@truetempersports.com FOR A RETURN AUTHORIZATION (RA) FORM AND NUMBER AND REASON/CIRCUMSTANCE OF RETURN.
YOUR RA NUMBER MUST ACCOMPANY ALL RETURNS.

PLEASE FOLLOW THE STEPS TO MAKE A WARRANTY CLAIM:

1. COMPLETE THE Hockey Warranty Form
2. TRUE SPORTS WILL INSPECT IMAGES OF  THE DAMAGED PRODUCT TO DETERMINE IF THE DAMAGE WAS CAUSED BY NORMAL USE  OR IF THERE IS EVIDENCE OF MISUSE, TAMPERING, ABUSE, OR DECEPTION. DO  NOT PHYSICALLY SHIP ANY DAMAGED PRODUCT TO TRUE SPORTS UNLESS YOU HAVE  BEEN ASKED TO DO SO.
3. IF YOUR CLAIM MEETS OUR POLICY  REQUIREMENTS, TRUE SPORTS WILL SEND YOU A RETURN AUTHORIZATION NUMBER  (RA) WITHIN 5 BUSINESS DAYS ALONG WITH INSTRUCTIONS ON WHAT TO DO WITH  THE DAMAGED PRODUCT.
4. IF TRUE SPORTS DETERMINES THAT YOUR  PRODUCT IS COVERED BY THE WARRANTY, THEN TRUE WILL AT ITS SOLE OPTION  AND IN ITS SOLE DISCRETION (1) REPLACE YOUR PRODUCT WITH THE SAME MODEL  OR (2) REPLACE YOUR PRODUCT WITH A COMPARABLE MODEL SHOULD YOUR PRODUCT  BE DISCONTINUED OR OTHERWISE UNAVAILABLE, OR (3) REPAIR YOUR PRODUCT, OR  (4) PROVIDE YOU WITH A VOUCHER TO BE USED TOWARD THE PURCHASE OF OTHER  TRUE HOCKEY PRODUCTS.

TRUE SPORTS WILL PAY NORMAL GROUND FREIGHT CHARGES TO SEND BACK THE REPLACEMENT PRODUCTS.

NOTE – TRUE SPORTS RESERVES THE RIGHT  TO REFUSE WARRANTY SERVICE TO ANY PERSON WHO, IN TRUE’S SOLE DISCRETION,  ABUSES ITS PRODUCTS OR WARRANTY POLICY.

 All Composite Player and Goalie Stick Warranties are 30 days from the date of purchase.

All other Protective Equipment and Bags have a 90 day warranty from date of purchase.

 Returns & Warranty

Warrior products are built for the battlefield. But sometimes even  the toughest players can give in to the strain of the game. Review the  warranty information here to see if your product is eligible for  replacement.

Warrior Hockey will replace any defective composite sticks,  shafts, protective equipment, gloves, bags, or accessories for 30 days  after purchase date.

Team hockey sticks do not carry a manufacturer's warranty with the  exception of the Covert QRE Pro T1 which has a standard 30 day warranty.

The Fantom QRE stick is covered up to 90 days after the initial purchase date.

** The Swagger goal stick, all replacement blades, apparel, warm-ups & jerseys are not covered under this warranty

Please read the conditions below for better understanding of our policy:

• The product was purchased by an authorized Warrior Hockey dealer
• The product is accompanied by receipt (original proof of purchase - no photocopies or hand written receipts will be accepted)
• The product broke during normal use as a result of manufacturers defect
• The product was not exposed to an open flame and shows no signs of being overheated or altered from an outside source
• Warrior Sports will replace the product with the exact product that  is defective. If the product is no longer available, we will replace  with a grip or non grip stick or upgrade you free of charge
• The product was not damaged by contact with a skate, stick, boards, goals, bench, another player, etc.
• The product was not a factory second, purchased used, or NHL Pro Stock
• The product was not a promotional giveaway, demo stick, or sample product
• Small dings and scratches on product may occur during normal use of all products and are not covered under warranty
• Warranty restrictions will be determined completely by Warrior Hockey

Warrior, upon receipt and approval of your return, will send a  replacement product of the same model. If the style is no longer  available, Warrior will replace it with a product of equal or greater  value. The ability to upgrade returned products is not offered.

All products are replaced one time and one time only.

We understand shipping hockey sticks back to us can be expensive. So  to reduce your return shipping cost, feel free to cut down any defective  hockey sticks so that they fit into a smaller box.